Return & Exchange Policy
All products can be returned within 14 days, starting from the day you receive the package. You can receive the full amount for your product. The returned amount does not include shipping on the original purchase. The product should be in the same condition as when you received it. You can also refuse to accept the package, which will return the item automatically.
You can exchange your product within 14 days. At EMM Copenhagen we do free exchanges. When you wish to exchange, send us an email and we will send you a GSL-label. Read more about exchanges and returns on our Returns page.
Condition of Item
To receive the full amount for your return, the item has to be in the same condition as when it was delivered. The item should be in its original packaging and tagged. The tag may not be taken off or destroyed and the item may not have been worn.
According to the Danish Sale of Goods Act, you have 24 months to file a complaint on a product. Under the condition that the defects have not occured due to improper use or other damaging activity. We pay costs of the return, the full amount of the item, plus shipping paid when the order was placed.
EMM Copenhagen will only consider a claim if we know the money can be returned. If the item has been worn incorrectly and there is obvious proof that the defects are caused by it, we can reject the complaint. We always seek for fair treatment among our customers and therefore do our utmost when dealing with complaints.
We take responsibility for errors that may occur when setting prices. All the stated prices include taxes. EMM Copenhagen can occasionally change the prices when necessary.
Sold Out & Discontinued Items
We strive to deliver our items within 2-4 working days. EMM Copenhagen takes responsibility for sold out and delayed items.
Postage & Shipping
All our shipments are entered into our system and are automatic. There are various postage prices depending on the weight of the products sold on our online store. As a thank you, we give our customers free postage when making purchases over 499 DKK.
At EMM Copenhagen we accept Visa, Visa Credit Card, Mastercard, Mobilepay, and Viabil.
Vi send all our deliveries through GLS. Due to long processing time, we typically deliver our items within 2-5 working days, but we always strive to deliver as quickly as possible. As soon as the item is scanned with GLS, you can track your package and see the expected delivery date.
EMM Copenhagen is responsible for handling the personal data of our customers. We treat all customers’ data strictly confidential. Data is kept up to five years in accordance with the legislation. We follow the Privacy Act, giving you the right, at all times to access the information we have on you as our customer. Personal data are kept encrypted. You can ask for access to your information by sending us an email to firstname.lastname@example.org. Only people affiliated with EMM Copenhagen have access to this data (only on your orders and the addresses you have requested delivery to).
Customer Service at EMM Copenhagen
You can always find our contact information on EMM Copenhagen's website under “contact” in the top menu. We can speak over the phone or through email, which can be found at the bottom of the web page.